Shipping policy
1. Introduction
Mighty Seven UK aims to provide a reliable and straightforward delivery service for all customers purchasing through our website.
This Delivery Information & Delivery Terms document explains:
- where we currently deliver
- the delivery services available
- delivery charges
- dispatch and cut-off times
- delivery conditions
- what to do if a delivery is missed or arrives damaged
These terms are intended to align with:
- Consumer Contracts Regulations 2013
- Consumer Rights Act 2015
- Standard UK eCommerce delivery practices
2. Delivery Coverage
We currently deliver to mainland UK addresses only.
Currently, we do not deliver to:
- Northern Ireland
- Republic of Ireland
- Channel Islands
- BFPO addresses
- PO Boxes
We reserve the right to amend our delivery regions at any time.
3. Delivery Options
The following delivery services are available at checkout:
Standard / Next Working Day Delivery
Estimated delivery time: 1–2 working days
Cost: £6.99
Before 12pm Delivery
Estimated delivery time: Next working day before 12pm
Cost: £10.50
Delivery timeframes are estimates and are subject to the conditions outlined in this policy.
4. Free Delivery
Free standard delivery is available on orders over £100, including VAT.
Free delivery applies to standard delivery services only and excludes premium timed delivery services.
5. Dispatch & Cut-Off Times
Orders placed before 2:00pm Monday–Friday will normally be dispatched on the same working day, subject to:
- stock availability
- payment authorisation
- operational capacity
Orders placed:
- after the 2:00pm cut-off time
- on weekends
- on public holidays
will normally be processed on the next working day.
Dispatch times are estimates and are not guaranteed.
6. Delivery Conditions
Delivery timeframes commence once your order has been dispatched.
While we aim to meet all estimated delivery windows, delays may occur due to circumstances including:
- courier disruptions
- weather conditions
- peak trading periods
- circumstances outside our control
We shall not be liable for delivery delays caused by third-party couriers or force majeure events.
Risk in the goods passes to the customer upon successful delivery.
Ownership of goods remains with Mighty Seven until payment has been received in full.
7. Missed Deliveries
Customers are responsible for ensuring:
- accurate delivery information is provided
- someone is available to receive the goods where required
Additional charges may apply for:
- failed delivery attempts
- redelivery requests
- incorrect address information
8. Damaged, Incomplete or Incorrect Deliveries
If your order arrives damaged, incomplete or incorrect, please notify us as soon as possible.
Please contact our customer service team at:
When contacting us, please include:
- your order number
- photographs where applicable
- details of the issue
Providing this information will help us investigate and resolve the matter as promptly as possible.
9. Contact Us
For all delivery enquiries, product support, warranty queries or order assistance, please contact our customer service team:
We aim to respond to all enquiries within 1 working day during normal business hours.