Refund policy

This policy sets out our warranty to you in relation to the goods we sell to you (the customer) and our returns policy and procedure.

We are Specialised Welding Products Limited, registered at Unit 1 Farringdon Industrial Centre, Farringdon, Alton, Hampshire, England, GU34 3DD.

We are licensed to sell Mighty Seven products on our website, www.mighty-seven.co.uk, by Mighty Seven.

Our terms and conditions also apply. In the event of any conflict between this policy and our terms and conditions, our terms and conditions will apply.

1.    Returns & Refunds Policy

We want you to be fully satisfied with your purchase from Mighty Seven.

In the event there is an issue with your goods you have the rights set out in this policy.

2.    Your Right to Cancel (Online Orders)

Under the Consumer Contracts Regulations, customers purchasing goods online in a personal capacity have the right to cancel their order within 14 days of receiving the goods without providing a reason.

Business-to-business sales are excluded from cancellation rights except at our sole discretion.

To exercise your right to cancel, you must notify us in writing by email within 14 days of delivery at: sales@mighty-seven.co.uk

Once cancellation has been confirmed, goods must be returned within 14 days.

Note this does not apply to goods which have been made bespoke for you, such goods can only be returned at our sole discretion.

3.    How and Where to return

Unless specified otherwise, returns are to be sent to:

 

Mighty Seven Returns

Unit 1 Withins Point

Withins Road

Haydock Industrial Estate

St Helens

WA11 9UD.

 

Alternatively, you can drop the goods off in person to this address during our opening hours.

Any returned goods should:

• be unused and in resaleable condition;
• include original packaging where reasonably possible;
• include all accessories, manuals and supplied components; and
• include proof of purchase.

If goods are not returned in accordance with this policy, we reserve the right to refuse a refund or make reasonable deductions from any refund.

Customers are entitled to inspect goods in a similar manner to how they would in a retail store. However, we reserve the right to reduce refunds where excessive handling has reduced the value of the goods.

Goods may only be handled to the extent reasonably necessary to assess their nature, characteristics and functionality, as would reasonably be permitted in a retail environment.

Goods returned showing signs of operational use may be subject to deduction or refusal of refund, where permitted by law.

4.    Refunds

Subject to the terms of this policy, refunds will be processed within 14 days of us:

• receiving the returned goods, or
• receiving evidence that the goods have been returned.

Refunds will be made using the original payment method.

Original standard delivery charges will also be refunded where required by law.

Premium delivery surcharges (including Before 12pm services) are non-refundable beyond the value of standard delivery.

5.    Return Shipping Costs

Unless goods are faulty, damaged, or incorrectly supplied, customers are responsible for paying all return shipping costs. We strongly recommend using a tracked service and retaining proof of postage, as items remain your responsibility until received by us or our designated representative.

6.    Faulty, Damaged or Incorrect Goods

If goods arrive faulty, damaged, defective, not as described or incorrect, please contact us promptly at sales@mighty-seven.co.uk with your order number, a description of the issue, and photos where applicable.

In line with the Consumer Rights Act 2015, you are entitled to statutory remedies if goods are faulty, not as described, or not fit for purpose.

Where applicable, items may be inspected, tested, repaired, or assessed by the manufacturer before a final resolution is agreed. If goods are found not to be faulty after inspection, it may be returned to you subject to a reasonable inspection or carriage fee.

Where goods are confirmed faulty or damaged, we will reimburse standard, reasonable return delivery costs within 14 days of us identifying the fault or damage.

7.    Non-Returnable Items

We reserve the right to refuse returns where:

• bespoke products (unless faulty or not as described or of satisfactory quality);
• products have been deliberately damaged;
• items are incomplete;
• goods show signs of misuse;
• products have been modified or repaired without authorisation; and
• goods are returned outside the cancellation period without prior agreement.

This does not affect your statutory rights.

8.    Rejected Returns

If you return goods and these are not returned in accordance with this policy, we will contact you to inform you the refund has been rejected and state the reason why. We will only make a reasonable attempt to contact you on the contact information provided to us.

We will hold the goods for you and will deliver these back to you once you have paid the shipping cost.  Alternatively, you may arrange to collect the goods.

We will give you 30 days to make payment for the delivery cost from the time we have informed you of what this cost is.  If we do not receive cleared funds within this time, we will treat the goods as abandoned and the goods may be disposed, donated or sold as appropriate.

9.    Warranty Information

All Mighty Seven products are covered by the applicable manufacturer’s warranty against defects in materials and workmanship under normal intended use.

This will be a standard 12 month warranty from the purchase unless otherwise specified.

Proof of purchase will be required for all warranty claims.

Products with removed, defaced or altered serial numbers may invalidate warranty coverage.

Where necessary, products may be returned for inspection and manufacturer assessment before warranty approval is confirmed.

We reserve the right to refuse warranty claims where products show evidence of misuse, neglect, tampering, unauthorised repair, modification, deliberate damage and/or abnormal operating conditions.

The warranty does not cover:

• accidental damage
• misuse or abuse
• fair wear and tear
• improper storage
• improper maintenance
• unauthorised modification or repair, or
• use outside the product’s intended specification, duty cycle or application.

Consumable parts and normal service items subject to operational wear are excluded from warranty coverage.

10.  Battery & Charger Warranty Exclusions

Batteries and chargers must be used, stored and maintained in accordance with manufacturer guidelines.

Warranty coverage does not apply to over-discharge, overheating, water ingress, improper charging, use with incompatible chargers or equipment, physical damage, misuse or neglect and/or normal battery capacity degradation over time.

Battery performance naturally reduces over time and through usage and does not constitute a manufacturing defect.

 

Contact Information

For warranty support or returns enquiries, please contact: sales@mighty-seven.co.uk.